Super Snakes Tranny TSB-Here we go...

[Super Snake]

2 June 2009 5:00pm
I stopped by the shop today to see the progress on my car...NONE!
I saw my baby sitting outside all by itself.
I spoke to the Service Writer, We'll still call him Richard, even though I have seen a paradigm shift in his service and attitude since this whole TSB event has started.
I asked him how it was going. He said all the parts were in except for the Clutch assembly, it had to be ordered from the vendor. I immediately filled with terror because I am way to familiar with the "Just In Time" when dealing with...well you know...uh U.S. Military Helicopter parts... let’s just say the sandbox gets them first
Oh well back on track, Richard said the clutch would be in tomorrow morning first thing and the tech would get started on the TSB.

Now for the really important stuff. As I drove away, I approached a huge Black cloud full of something my car has not seen...RAIN!

I have been a basket case all day knowing my car has been sitting outside getting soaked...Good news I guess is that it's not being driven in the record breaking downfalls

I spent the rest of the day visiting and getting caught up with some much needed computer file management trying to keep my mind off the rain.

After catching up with the file management I read through JT's TSB thread to see how SNK had made out with his TSB. Once again I picked up some pointers from my read. I gave the Service Manager a call just to say hi, and thank him for taking good care of my car.

We chatted for a while and found out how things went down for this TSB to get done on my car. Turns out the tech had driven the car and was not able to find anything outside the "Normal Characteristics" of the clutch and tranny. After hearing this the Service Manager himself took the car for a ride, brought it back and told the tech he had trouble getting the car into 3rd gear several times (consistent with Richards comments yesterday afternoon) the Service Manager then instructed the tech to do the TSB in it's entirety.

It appears that extra time spent building the relationship with the Service Manager, not being a Richard myself, and having the background TSB knowledge from the Mafia, provided some degree of success to this event.

I also asked the Service manger if he could take some Photos as the job was being completed and he said that wouldn’t be a problem, he also stated that he will have the tech hold the parts so I can see them when I return for the car.

So Far So Good I guess
Another update tomorrow

[King Cobra]

Hang in there SS...So far so good...I know it's nerve wracking but it will all be behind you soon.

Cal

[SLB8SNK]

Originally Posted by Super Snake

2 June 2009 5:00pm
I stopped by the shop today to see the progress on my car...NONE!
I saw my baby sitting outside all by itself.
I spoke to the Service Writer, We'll still call him Richard, even though I have seen a paradigm shift in his service and attitude since this whole TSB event has started.
I asked him how it was going. He said all the parts were in except for the Clutch assembly, it had to be ordered from the vendor. I immediately filled with terror because I am way to familiar with the "Just In Time" when dealing with...well you know...uh U.S. Military Helicopter parts... let’s just say the sandbox gets them first
Oh well back on track, Richard said the clutch would be in tomorrow morning first thing and the tech would get started on the TSB.

Now for the really important stuff. As I drove away, I approached a huge Black cloud full of something my car has not seen...RAIN!

I have been a basket case all day knowing my car has been sitting outside getting soaked...Good news I guess is that it's not being driven in the record breaking downfalls

I spent the rest of the day visiting and getting caught up with some much needed computer file management trying to keep my mind off the rain.

After catching up with the file management I read through JT's TSB thread to see how SNK had made out with his TSB. Once again I picked up some pointers from my read. I gave the Service Manager a call just to say hi, and thank him for taking good care of my car.

We chatted for a while and found out how things went down for this TSB to get done on my car. Turns out the tech had driven the car and was not able to find anything outside the "Normal Characteristics" of the clutch and tranny. After hearing this the Service Manager himself took the car for a ride, brought it back and told the tech he had trouble getting the car into 3rd gear several times (consistent with Richards comments yesterday afternoon) the Service Manager then instructed the tech to do the TSB in it's entirety.

It appears that extra time spent building the relationship with the Service Manager, not being a Richard myself, and having the background TSB knowledge from the Mafia, provided some degree of success to this event.

I also asked the Service manger if he could take some Photos as the job was being completed and he said that wouldn’t be a problem, he also stated that he will have the tech hold the parts so I can see them when I return for the car.

So Far So Good I guess
Another update tomorrow

Perfect! And my car was a mess when I picked it up, so may sure you shoot him an email stating you do NOT want them to wash the car. Dirt is ONLY an issue when a $10 a hour porter rubs it into your paint. I took mine back a mess and spent 5 hours washing and detailing it, but guess what, no scratches. Good luck, keep us posted.

[2COKEMAN]

Is that date January or August??

[Super Snake]

Originally Posted by 2COKEMAN

Is that date January or August??

I dont understand your question
Did I misquote?

[Super Snake]

3 June, 2009 11:34 am
Received a call from Richard, My new clutch is at the shop and my car is in the air having the TSB complied with.

I will be stopping by after work to get some pix, I will post them this evening.

Thanks SNK, I will have them bypass the detailing

[SLB8SNK]

Originally Posted by Super Snake

3 June, 2009 11:34 am
Received a call from Richard, My new clutch is at the shop and my car is in the air having the TSB complied with.

I will be stopping by after work to get some pix, I will post them this evening.

Thanks SNK, I will have them bypass the detailing

GOOD LUCK... I am sure you will be fine....

[2COKEMAN]

Originally Posted by Super Snake

I dont understand your question
Did I misquote?

The production date for the modified plates, is it Jan. or Aug.?

[6-Speed]

Originally Posted by SLB8SNK

Perfect! And my car was a mess when I picked it up, so may sure you shoot him an email stating you do NOT want them to wash the car. Dirt is ONLY an issue when a $10 a hour porter rubs it into your paint. I took mine back a mess and spent 5 hours washing and detailing it, but guess what, no scratches. Good luck, keep us posted.

+1; I always emphasize to my service advisor, not to wash the car when it's in for service. Mine was pretty dusty as well after having the TSB done.

Glad everything went well.

[Super Snake]

Originally Posted by 2COKEMAN

The production date for the modified plates, is it Jan. or Aug.?

Any GT500 MFG prior to Aug 18 2008 has the old Flywheel

[Super Snake]

3 June 2009 5:00 pm
Once I arrived at the shop, I was told by richard that my Clutch "Did Not" come in as I was told earlier. My car was on the rack, the tranny was out and the tech was working on the tranny re-build. The clutch should arrive within a day or 2.


some pix

[TOMMY GUN]

That sucks that people can't get parts orders straight.


Not sure I would want a dealership tech rebuilding my tranny, but I guess it would be better than it was.

.

[Super Snake]

Originally Posted by TOMMY GUN

That sucks that people can't get parts orders straight.


Not sure I would want a dealership tech rebuilding my tranny, but I guess it would be better than it was.

.

Im told the tech is Tranny Certified. I thought if the dealership was a certified SVT dealer they were supposed to have a certified SVT tech???

I'm a little nervous

[JTB]

Originally Posted by Super Snake

Im told the tech is Tranny Certified. I thought if the dealership was a certified SVT dealer they were supposed to have a certified SVT tech???

I'm a little nervous

There was specific training offered by SVT for this Tranny TSB, I would ask if your Tech has had the training.

Further, they should be able to give you a delivery date for the Clutch. "A day or two", is a little vague when it comes to logistics.

Hang in there and you are wise to be phoning and showing up to check the progress if you are not completely sure of this Dealer as you are sending the message that you're a customer that is going to make sure this is done right!

Hang in there.

[Ebonee Princess]

Originally Posted by Super Snake

3 June 2009 5:00 pm
Once I arrived at the shop, I was told by richard that my Clutch "Did Not" come in as I was told earlier. My car was on the rack, the tranny was out and the tech was working on the tranny re-build. The clutch should arrive within a day or 2.


some pix
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Attachment 6547

That's scary SS.

[Super Snake]

Originally Posted by Ebonee Princess

That's scary SS.

yes it is
The further down this road I get, it seems to get worse...started out well

I'm concerned because my Tech has never seen the inside of this tranny and has never been trained on this TSB. I have aske the Service Mgr about it...

[Ebonee Princess]

[SLB8SNK]

Originally Posted by Super Snake

yes it is
The further down this road I get, it seems to get worse...started out well

I'm concerned because my Tech has never seen the inside of this tranny and has never been trained on this TSB. I have aske the Service Mgr about it...

Lets all calm down. First off, we can be an annal bunch, and EVERYONE wants their car handled by the best. Bottom line, there is a lot of lip service, and in the end, it all comes down to the dealer, the tech, and the job and service they provide. My trans TSB was a FIRST for the dealer, and a FIRST for the tech, who told me point blank he never seen the inside of a 6 speed trans!!! Did I freak? Not really, I told him to his face, how much different can it be? He said, i have rebuilt dozens of dozens so I am confident I can handle it.... And in the end, he did. The trans worked, there are NO oil drips in my garage, and everything went back together.

Again, we all look for the pro to do our work, but in the end we are at the mercy of the dealer and his team. Anything they do will be covered under warranty, and having the TSB done and on record is your insurance policy. Anything crops up, take it back, but rest assured it will be done JUST FINE. This is not brain surgery, it is a car, with a trans, and whether a GT500 or a GT or a Mustang, parts is parts.

No worries... let them do their job!

[Super Snake]

Originally Posted by SLB8SNK

Lets all calm down. First off, we can be an annal bunch, and EVERYONE wants their car handled by the best. Bottom line, there is a lot of lip service, and in the end, it all comes down to the dealer, the tech, and the job and service they provide. My trans TSB was a FIRST for the dealer, and a FIRST for the tech, who told me point blank he never seen the inside of a 6 speed trans!!! Did I freak? Not really, I told him to his face, how much different can it be? He said, i have rebuilt dozens of dozens so I am confident I can handle it.... And in the end, he did. The trans worked, there are NO oil drips in my garage, and everything went back together.

Again, we all look for the pro to do our work, but in the end we are at the mercy of the dealer and his team. Anything they do will be covered under warranty, and having the TSB done and on record is your insurance policy. Anything crops up, take it back, but rest assured it will be done JUST FINE. This is not brain surgery, it is a car, with a trans, and whether a GT500 or a GT or a Mustang, parts is parts.

No worries... let them do their job!

Thanks SNK
you are aboslutely correct, Princess told me the same. We are an annal bunch. I'm not surprised, I deal with the same thing on a regular basis, I just needed to put things in proper perspective. I trust it will be done correctly...I often have higher expectations when it comes to getting parts...

[Super Snake]

4 June 2009 4:30pm
Received a call from Richard. He verified the cluch was shipped from vendor. If it makes it to Lakeland this evening then it will be at the shop before they open in the morning
I told him I appreciate him keeping me informed and that he can olny order the parts, No control over when they get there.
The tranny is reassembled but waiting on the clutch for install